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| Sunday, December 22, 2024 |
Within an organisation, each individual contributes to producing and achieving something with his or her knowledge, experience and skills in a particular field (business activity). Some people have thus acquired expertise over time, which may or may not be recognised. For your employees, it is therefore essential to know who the "referents" are on a given subject or business area, so that you can rely on them if necessary. Mapping expertise therefore consists of identifying the areas of expertise covered by people and thus providing information on "where can I find someone who knows this". This type of map is achieved through a business approach involving several experts. In some cases, expertise that is fragmented may be overlapping. In other cases, expertise held by only one person is highlighted, which can cause difficulties if the person is missing (change of post, retirement, illness, resignation, etc.).
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This type of mapping is carried out by identifying the skills actually held by individuals and not those expected on job descriptions. It is a perfect support for team management as a tool to help in the decision to allocate resources in the medium and short term. With this mapping, you can establish action plans to develop or strengthen the skills necessary for the performance of your teams and therefore of your company in order to successfully complete your projects. |
Mapping your business processes with a knowledge management approach allows you to identify the knowledge, know-how and other good practices involved in these processes. Your employees are then able to better understand the impact of their choices and actions when carrying out their business activities. |
